Our Services
Building Better Networks
We’re Responsive
We understand that your business productivity and reputation with your clients and staff often rests in our hands. We manage our organization so that we can provide consistent rapid response to your needs. We pledge to keep your business up and running.
Coverage – 24x7x365 Support
What happens when your 1-person IT department/support company goes on vacation or gets sick?
BNS can provide coverage every day of the year so you don’t have to “make do.”
What happens when your 1-person IT department /support company quits or gets fired?
You have to scramble to fill the position and get the new person up to speed.
We make sure we have multiple consultants who are familiar with your network so you will always have the support you need when you need it.
Experience – Leave it to the professionals
We have inherited enough poorly managed networks to understand that the typical 1-person IT department/support company rarely has the experience to apply “Best Practices” for IT management. Many of our consultants have worked in Enterprise environments. Only by working in that type of an environment can one learn world class best practices. In engaging BNS, we apply those world class Best Practices to your small to medium network. The result is a rock solid, trouble free network. We have established procedures for virtually every aspect of IT Project Management and we have the experience to make IT a competitive advantage for your business. Furthermore, we only hire Microsoft™ consultants and Cisco consultants with years of experience as well as having certifications from either Microsoft™ or Cisco.
Tools – Enterprise-class software on our dime
We have invested heavily in cutting edge software tools for managing the networks we support. These tools allow us to manage every aspect of our clients’ desktops and servers remotely. With these tools we can pro-actively prevent problems to improve uptime and reliability.
Service – A true partnership
We have organized our consulting practice around the idea that long-term relationships yield the best results for us and our clients. A cornerstone of our approach is that we assign a primary consultant to your account who, over time, develops the in-depth knowledge of your business required to make long-term, strategic recommendations. Smaller consulting firms and “nerd patrols” can’t compare to the level of service that we offer.
Hardware Support
BNS can offer full or contract support for all LAN hardware products including; Cisco, Ascend , D-Link, 3Com, and Linksys routers and switches. BNS can support the servers and workstations built by BNS or other vendors such as HP, IBM or Dell.
Customer Satisfaction
Some vendors talk customer satisfaction, but we have an unrelenting zeal. We measure it, continuously improve it, and then report the results publicly. Allow us to work hard to satisfy you. We strive to work hard to earn your business every day.
